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SHIPPING POLICY

A legal disclaimer

Welcome to Alma Surf Fuerteventura online store.

We hope our products reach you in the best condition possible. If for any reason you are unhappy with your product please contact almasurffuerteventura@gmail.com.

After placing an order, we will send confirmation email, once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

You will receive regular e-mail updates on the delivery status of your order.

Shipping times will vary.

Free shipping for Spain on all orders over 250 euro. Free shipping for EU on all orders over 300 eur and free shipping for the rest of the WORLD over 350 eur. Exclusion: If your cart includes large or heavy yoga gear products the shipping will apply.

Free shipping to Fuerteventura Island northern part. 

For local pick-up, please select this option on the shipping step.

We cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed. Once it has been processed, you cannot cancel but you may return your order. Send us email at almasurffuerteventura@gmail.com.

Orders sent outside the Canary Islands may be charged an import duty. Please be advised that you are responsible for import tariffs (i.e., taxes/duties) payable to your home country. We have no control over these taxes. We recommend clarifying extra taxes before placing your order.

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